Posts Tagged ‘management capability’

New publication: let’s look at the workplace

Friday, December 17th, 2010


I’m pleased to announce another online publication from Policy Progress. This one is written by Owen Harvey and it’s all original material, looking at the issue of workplace productivity, why it’s important and why we never get to grips with it.

From my foreword:

We all know that New Zealand could do better and be more effective in its economic performance. But when we discuss solutions, too often we gravitate to ‘big-picture’ macroeconomic ‘fixes’, which may (savings rates) or may not (tax cuts) have anything to do with the problem at hand.

Owen Harvey doesn’t. His has been a consistent voice, urging to us to look at and think carefully about what happens within the workplace – and what we can do to improve that.

Owen brings together the best and most progressive work in the ‘management’ literature with an appreciation of public policy settings and the contribution they can make.

This short pamphlet provides a useful introduction to his ideas and their implications, which extend to achieving a more environmentally sustainable way of working.

Owen’s discussion of that last point links in nicely to some of the questioning of the ‘growth agenda’ from the likes of Tim Jackson, Wilkinson and Pickett, and Stiglitz and Sen, that I’ve been writing about recently.

You can download a copy here.

And if you’re interested in reading more of Owen’s work, I’d recommend Being More Like Ourselves: Smart New Zealand Enterprises (with Peter Harris and Andrew Huddart), Lean Thinking and Productivity and a conference presentation, Productivity: making skills count.

Pick ICT and niche manufacturing as winners, says NZ Institute

Tuesday, August 24th, 2010

The New Zealand Institute is probably the only really serious thinktank we have in New Zealand (as opposed to the handful of right-wing advocacy groups that style themselves as such). Its current focus is on how the New Zealand economy can be more prosperous and effective, which is also a topic that I’ve been looking at here at Policy Progress in the ‘Progressive Path to Prosperity’ workstream.

So, when the Institute last week released its report A goal is not a strategy: Focusing efforts to improve New Zealand’s prosperity, I was keen to take a look, especially since I knew its director Rick Boven would be speaking at the Fabians seminar What Will Fix New Zealand’s Economy? (held last night).

I’m glad I did. It’s a useful report, with some interesting facts and figures scattered throughout, and a proposal that I think is definite worthy of debate.

But I’m also a bit frustrated. There’s some important gaps and a lot of the really crunchy issues and difficulty decisions have been pushed out to the next report in this series.

In essence, what A goal is not a strategy is advocating is that New Zealand make a definitive choice to back information and communications technology (ICT) and niche manufacturing as the crucial sectors that we need to grow.

This, of course, is ‘picking winners’ and for a generation we’ve been told by ’serious’ people that doing that was economic lunacy. But the policy cycle seems to have swung around again, and a lot of heavy-hitters now seem to be open to at least a cautious version of the ‘picking winners’ approach.

I don’t have a problem with that. And the report makes a good argument that the more even-handed open-to-all-players approach has resulted in ‘insufficient aspiration and lack of a sufficient focus’:

Aspiration is missing partly because there is not yet sufficient agreement that ICT and niche manufacturing should be the priority sectors. As yet there is no consensus that agriculture and natural resource development will be insufficient, nor that New Zealand can build a prosperous economy based on innovation and exporting value-added goods and services.  (p. 33)

The other thing I like about this report is its insistence that an economic strategy has to have some real consequences if it’s to make a difference:

A strategy is a reallocation of resources to achieve a valued goal. If the goal is important and the strategy is sound then the reallocation should be material; sufficient to change the outcome. A few tens of millions of dollars is not material. Competing small countries are committing hundreds of millions of dollars to efforts they regard as strategically important. (p. 3)

Their critique of the failings of government efforts to support cluster development (p. 46) illustrates this point well. An evaluation of New Zealand Trade and Enterprise (NZTE) programme four years on found it to be “too small, too thinly spread and its objectives and outcomes were insufficiently defined to support true cluster development”. So was the response to put more money in and tighten its focus? No, the programme was abandoned as it was felt “that regions were in a better position to prioritise and make decisions that suit their needs which may include cluster funding.” (There may be another side to this story, but on the face of it that seems an illogical response to those findings.)

But I have some misgivings, too. Firstly, it’s not clear to me that picking “ICT and niche manufacturing” really narrows things down that much. It represents a clear choice not to rely on agriculture as our engine of growth (while preserving our existing strength there). But there isn’t really a definition of what that does and doesn’t include, and why.

Nor is it conclusively demonstrated that things like, for instance, the previous government’s focus on the development of the food and beverage sector were a misjudgment. The report makes much of the low productivity rate of the agriculture sector overall, but surely this masks quite a range (as with manufacturing) and there are high-tech high-productivity pockets in agriculture and affiliated industries.

Secondly, while some of this is yet to be unpacked, it reads like what the report is advocating is pouring an awful lot of money into business assistance. Maybe that is what we need to do, but I’d like to have seen a bit or evidence about that sort of thing being a good spend.

Personally, I’m still cautious that throwing contestable grants (or loans) at individual business who meet the right tests and are in the right industry is the most important thing we need to do. I’m inclined to feel that more cross-cutting issues like our low rate of savings and (related) the capital shallowness of New Zealand business are more the sort of things we need to address, and that implies rather different policy levers. (These issues are touched on in the report, but aren’t its main focus.)

One of the general problems that the report does have a bit of a focus on is our weak management capability, and I’d tend to agree that this seems to be a problem. But I’m a bit perturbed by the lack of evidence of our weakness that they’ve actually assembled here. I think the report does a good job reconciling some of the areas where we are reported to be strong — we score well on measures of entrepeneurship and on ease of starting a business — with our overall weakness: we end up with a lot of SMEs satisfying people’s desire for independence but not really building up the kind of skilled entrepreneurship that’s needed to break through into successful exporting.

But there really isn’t anything beyond assertion to show that we really do have weaker levels of management capability than our competitors. The MED report Management Matters is cited but its findings aren’t really presented.

That means that report doesn’t really offer us any insights about why or in what ways our management capability is weak, and what structural factors might be responsible and need addressing. That gap results in some rather out-of-left-field solutions: is ensuring one of our ten MBA providers offers a “full-time world class” programme focused on international entrepreneurship really a transformative difference??

This all leads the report to the conclusion that supporting success at ‘internationalisation’ in ICT and niche manufacturing should be New Zealand’s economic strategy priority. But exactly what ‘internationalisation’ entails isn’t spelled out and “[t]he specific actions, resource reallocations, and policies required to lift internationalisation performance remain to be identified and agreed” (p. 51).

I guess we have to accept that this report is one step in a wider work programme, and only takes us so far. And despite the limitations I’ve outlined, I think it does provide a good conversation-starter for a debate on which winners to pick and how best to help them. But we need to have that debate, and argue back and forth about the evidence — we can’t take it that the New Zealand Institute has made a settled case for anything, as yet.


Postscript: I drafted this post before going to the Fabians seminar last night. I took the opportunity at that event to ask Rick Boven whether the significant sums he envisaged this emerging strategy as requiring were actually to be spent primarily on business assistance programmes, as the report seemed to suggest (and as I mentioned above). Surprisingly, he said no — he felt the priority spend was on various innovation-friendly tax-breaks in areas such as depreciation.

I thought that was pretty interesting as in some ways it chimes in more with my mention of cross-cutting obstacles (above) than with needing to pick winning sectors (although the tax-breaks could be restricted to certain sectors). It’s also an idea that’s entirely absent from the report except in a ‘case study’ on South Korea (pp. 40-41). That case study felt somewhat superfluous when I first read it, but it may turn out to be an important pointer to the New Zealand Institute’s further work in this area.

Commentary Round-up

Wednesday, July 14th, 2010

This post is a regular feature highlighting new work from three leading commentators: Colin James, Brian Easton and Rod Oram.

Colin James’s two columns — Omnidirectional placation (Fairfax papers) and Basking in Key’s sunshine (Otago Daily Times) — are both on John Key’s leadership style and performance, following on from his Management magazine column last week.

The latest Brian Easton Listener column to be ‘unlocked’ for non-subscribers is Engaging China, which discusses China’s relationship with the West.

Rod Oram’s Star-Times column is entitled Board games hold us back and discusses two recent reports that argue that New Zealand companies are weak on strategy and management. This is an issue that I flagged back in March as something we might need to look at as the Progressive Path to Prosperity topic proceeds. Here’s what Oram reports from the government’s Management Matters study:

New Zealand companies were best at running operations. But they were poorer at performance management such as setting stretch goals and timelines. They were worst on people measures such as managing poor performers and attracting, rewarding and retaining high achievers.

. . . Companies with dispersed shareholders are best-managed, followed by those with a private individual owner, then family ownership with an external chief executive. Last are family-owned firms with a family member as CEO.

There is also a strong correlation between university education and high management skills. Yet only 45% of New Zealand managers have degrees, compared with 70% in Japan and 60% in the US. While we’re near the bottom of the education ranking, Australia, China and the UK rank slightly lower.

Rod Oram also talked to Radio New Zealand (audio here) about the economic fortunes of China, Ireland, the US and UK and argues that New Zealand will need to double its business investment if it wants to catch up with Australia.

Economic Prosperity – What’s under the Umbrella?

Tuesday, March 23rd, 2010

Wikimedia Commons / CC BY 3.0

As I mentioned earlier, the topic about “A Progressive Path to Prosperity”, which is being proposed as part of the work programme, is intended as an umbrella topic.

The approach I want Policy Progress to take with this area is to avoid either simply coming up with a wishlist or grab-bag of appealing ideas, or choosing a few favourite hobby-horses and then working back to argue how advancing them will benefit the New Zealand economy.

Instead, I think we should think carefully about New Zealand’s economic performance and what’s been holding it back, and then figure out – from a progressive perspective – the best way to tackle these problems.

Ideally, this would add up to a list of things that, if they were all tackled effectively, would lead us onto the sort of growth path we’re all looking for.

Obviously, there’s a limit to how systematic you can be with this sort of approach – inevitably there’s a lot of judgment involved – but that’s the basic “lens” I’m proposing.

I’ve given this issue a bit of thought already, and here are my ’starters for ten’ for what we need to focus on. But I’m very interested in hearing from you – what’s missing? What’s on my draft list but actually unimportant (or, just as importantly, which problems have been mis-specified)?

Continuing to encourage/facilitate New Zealanders to raise their savings level
This was a major theme of Michael Cullen’s, and Kiwisaver should over time make a difference here, but there is still more to do.

Lifting private sector rates of capital formation and R & D investment
The low rate of private sector R & D investment is a well-rehearsed theme, although there are some structural factors involved (firm size). The R & D tax credits aimed to shift this, as did Fast Forward, but both have been abolished. Alongside this, though, general capital investment levels by New Zealand firms are not high, yet this is a key factor in driving labour productivity. There is a likely connection to the previous issue, and to New Zealand’s high interest rates, but there will be other drivers as well.

Addressing the high proportion of New Zealand graduates working overseas
The crisis rhetoric around the ‘brain drain’ is overblown, and often gives the impression that the consequences are catastrophic (they aren’t) and that the phenomenon is new (it isn’t). New Zealand and Ireland have for many years had a far higher proportion of people born in their country living abroad than any other industrialised country, and there is a (disproportionate?) number of highly-educated people amongst that group. Can we turn that around, and should we make better use of our diaspora?

Improving management capability
It is, I think, fairly well-acknowledged that New Zealand’s management capability levels are fairly weak overall, and particularly in our small and medium-sized firms. This is what often prevents them from making the transition to become the larger, export-oriented enterprises that we need more of. It’s not an easy issue to tackle, but it’s an important one.

Better skill utilisation in the workplace
I’ve already mentioned that productivity at the workplace level is what really counts in the productivity debate. We have good levels of skill development within the existing workforce (through industry training), but where we often seem to fall down is on making sure the skills being developed are made effective use of.

Rebalancing the economy to a more carbon-neutral mix
The climate challenge is a massive issue for our generation, and is widely written about. Policy Progress won’t be trying to add anything to the scientific debate about cause and effects, and even the issues around getting a proper incentive structure (e.g. an emissions trading scheme) have been pretty exhaustively canvassed. But how we restructure our economy in response over the medium to long term, and what challenges and opportunities that will entail, seems a very appropriate thing to consider as part of the “Progressive Path to Prosperity”. Changing our patterns of energy generation and use will be an important component of that.

The role and evolution of iwi enterprises in the economy.
A path to prosperity that’s progressive should give explicit consideration to Maori economic development. As treaty settlements continue, the nature of the challenge changes, and becomes increasingly one about effective resource development – and how that is reinvested in the community. From a wider progressive perspective, iwi enterprises could during the 21st century prove to be an uniquely New Zealand form of major business actor that effectively mixes economic, social and sustainability objectives. Or they could become simply another group of corporates. Is there anything we can, or should, do to influence the likelihood of the former outcome?